Privacy & Cookie Policy
Reiki Doncaster
Last updated: 24 October 2026
1. About me
My name is Kirsty, and I run Reiki Doncaster.
I respect your privacy and understand that the information you share with me, particularly information about your health and wellbeing, is personal and confidential.
This policy explains what information I collect, why I need it, how I use and protect it, and your rights under UK data protection law.
Website: https://reikidoncaster.co.uk
Contact: Please use the Contact page on my website if you have any questions about your personal information.
I am responsible for the personal information collected in connection with my Reiki practice.
2. What information I collect
When you contact me, arrange a Reiki appointment or complete my consultation form, I may collect:
- Your name, telephone number and email address.
- Appointment and treatment dates.
- Relevant medical history, health conditions and symptoms.
- Information about medication or treatment you are receiving.
- Information about your general wellbeing and what you hope to gain from Reiki.
- Your consultation answers, consent confirmations and electronic declaration.
- Relevant notes relating to your Reiki appointments.
I only ask for information that is reasonably necessary for providing my services and maintaining appropriate consultation records.
3. Why I collect this information
I use your information to:
- Respond to enquiries and arrange appointments.
- Understand your individual circumstances before a Reiki session.
- Identify anything I may need to consider when providing a session.
- Keep an accurate record of consultations and consent.
- Maintain appropriate business, insurance and professional records.
- Respond to questions or concerns about sessions you have received.
Reiki is a complementary wellbeing practice and is not a substitute for medical diagnosis, advice or treatment.
4. My legal basis for using your information
Under UK GDPR, personal information must be processed using an appropriate lawful basis.
For ordinary personal information, the applicable basis may include taking steps at your request before providing a service, fulfilling our agreement, or meeting legal obligations.
Information about your health receives additional protection under data protection law.
Where I rely on your explicit consent to process health information for consultation purposes, I ask you to confirm that consent separately on my consultation form.
Consent to the processing of health information is separate from your agreement to receive a Reiki session.
You can withdraw consent by contacting me. Withdrawal does not affect processing that was lawful before withdrawal. Where I am required or otherwise lawfully entitled to retain particular records, I will explain this to you.
5. How your consultation records are stored
Consultation forms submitted through my website are stored within a restricted client records system.
Access is intended to be limited to me and authorised technical support where necessary for maintaining the website.
Appropriate security measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.
No website or electronic storage system can be guaranteed completely secure.
I do not publish clients’ medical or consultation information on my public website.
6. Who I share information with
I do not sell your personal information.
Information may be processed by service providers supporting my website, hosting and technical maintenance, where necessary and subject to appropriate safeguards.
I may also need to disclose relevant information to my professional insurer, legal advisers or an appropriate authority where there is a lawful reason to do so.
I do not routinely share your health information with other practitioners or healthcare professionals.
7. How long I keep your information
I keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including any applicable legal, professional or insurance requirements.
Consultation and treatment records may need to be retained after your last appointment to meet professional insurance obligations or deal with potential claims.
The precise retention period will be confirmed against my professional insurance requirements before the online consultation system begins accepting client information.
When information is no longer required, I will arrange for its secure deletion or disposal, subject to any continuing legal obligation to retain it.
8. Your data protection rights
Depending on the circumstances, you may have the right to:
- Request access to personal information I hold about you.
- Ask me to correct inaccurate or incomplete information.
- Request deletion of information where the law allows.
- Restrict or object to certain uses of your information.
- Request a copy of information in a portable format where applicable.
- Withdraw consent where consent is the basis for processing.
Some rights are subject to legal exceptions, including circumstances where records must be retained for legal claims or other lawful purposes.
Please contact me through my website if you wish to exercise any of these rights.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
9. Cookies
My website uses cookies and similar technologies to support its operation.
Some cookies are necessary for essential website functions, including secure login and maintaining a signed-in session.
Other cookies may be associated with analytics, embedded videos or third-party services.
Where cookies are not strictly necessary, I will obtain consent where required before they are placed on your device.
You can also manage or delete cookies through your browser settings.
Details of the cookies currently used by the website will be provided following a review of the site’s active services and cookie settings.
10. Links to other websites
My website may contain links to other websites, including social media platforms.
These websites have their own privacy policies, and I am not responsible for their data protection practices.
11. Changes to this policy
I may update this policy from time to time to reflect changes to my services, website or legal obligations.
The latest version will be available on my website.
12. Contact me
If you have any questions about this policy, your consultation records or how I handle your personal information, please contact me through:
Reiki Doncaster
https://reikidoncaster.co.uk/contact-me/
